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Springfield

Opening Hours

Mon - Fri 0900 - 1700

Sat - Sun 0900 - 1200

Closed Bank Holidays 

Tel : 01242 672044

Terms and Conditions

1.  Boarding will be charged per day or part of.

 

2.  Pets must be collected between 9am & 5.00pm Monday – Friday and 9am -12 noon at weekends, unless the out of hour's service has been arranged.

 

3.  Out of Hours service is available, at extra charge of £5 per client, between 8.30am - 9.00am and 5.00pm - 6.00pm by prior arrangement weekdays and weekend mornings only.

 

4.  Although we will make our best endeavour to contact you or your designated emergency contact first, we reserve the right to contact and be guided by a veterinary surgeon should the need arise during your pet's stay.

 

5.  We reserve the right to attend to any concerns with regard to your pet's coat that would affect its health and welfare during its stay with us.

 

6.  In the case of early collection a minimum of 24hrs notice is required Off Peak and at the time of check in during peak season (July and August, Christmas to New Year).  Your bill will then be adjusted accordingly.  Early collection without these conditions being observed will result in an administration charge of £10 being payable Off Peak and the full bill being payable during Peak Season.

 

7.  No addition charge is made or reduction given when the customer supplies their pet's food.

 

8.  A non returnable deposit of £20 will be required to confirm a booking for new customers at any time and during Peak Seasons for all if deemed necessary.

 

9.  Payment can be made at any time but is due in full on departure and can be paid by cheque or cash only.  In the event of a cheque being returned unpaid there will be an administration charge of £15 added to the existing balance.

 

10.  Proof of vaccination in the form of the pet's up to date vaccination certificate MUST accompany the pet on arrival on all occasions.  Your vet can provide a duplicate certificate if necessary.

 

11.  New vaccination courses must be completed at least 10 days before arrival.

 

12.  All medication must be clearly marked with the pet's name, the dosage and the type of medication clearly stated, plus an explanation of the condition being treated.  We require details of any pre-existing condition and reserve the right to consult a veterinary surgeon if required.

 

13.  Any pet boarding with us is insured during their stay subject to our insurer's terms and conditions (copy available on request).  However, any potential claim must be notified to us within 72hrs of your pet's departure.  Additionally, we strongly advise you have your own private insurance if your pet's value is higher than average.

 

14.  Non collection of a Pet:  We reserve the right to take any action deemed necessary with respect to your pet in the event of non collection or non contact by you, the owner, after 14 days from the due date of collection and will seek recovered of all costs incurred.

 

Terms and conditions

 

 

 

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